Ocean Network Express Live Chat services is now available on our Latin America local site.

We offer several options via our Live Chat service for some of the queries regarding Imports and Exports.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

This service is available for countries on the menu with their respective subjects.

Live Chat support hours (Argentina Time)

9:30 AM - 5:30 PM // Monday - Friday

With lunch breaks at this interval 12:30 PM - 2:00 PM // Monday - Friday.

Export

• Schedule Order/Ship Itinerary
• Cut Off Physical
• Freight Inquiry and Local Expenses of a BL
• Cut off documental
• Late Documentary Order
• ONE ATA Consultation/Signature
• Free Days Chart and Temperature Chart
• ONE Overhead Inquiry

Import

• ONE ATA Consultation/Signature
• Arrival Date and Port of Arrival Consultation Transhipment
• BL emission in BUE
• Freight Certification Consultation
• Place of Return of Voids
• Consultation of Days Off/Delays
• ONE Overhead Inquiry
• Consultation of Freight and Local Expenses of a BL

Live Chat support hours (Chile Time)

9:00 AM - 4:00 PM // Monday - Friday

With lunch breaks at this interval 1:00 PM - 2:00 PM // Monday - Friday.

Import

• BL emission status (Origin or Sea Waybill)
• Collect Cost Information
• Free Time consultation
• Cut off Doc (Letter of Responsibility)
• BL Copy Application

Export

• Empty Container Retreat Place
• B/L Release inquiry
• Vessel Stacking inquiry
• Cut Off Documentary Information
• Ecommerce and S/I support
• Documentary Correction Deadlines

Live Chat support hours (Colombia Time)

8:00 AM - 5:30 PM // Monday - Friday 

With lunch breaks at this interval 12:00 PM - 1:00 PM // Monday - Friday.

Import

• BL release
• Notice of arrival
• BL emission
• Days Off
• Empty return

Export

• Booking confirmation
• Closing Documentaries
• Itineraries
• BL emission

Sales and eCommerce

• Sales- Rate
• Sales - Contact
• eCom - Schedules
• eCom - User Registration
• eCom - Booking & S/I
• eCom - VGM

Documentation and Finance

• Documentation - Customer Registration
• Finance - Billing
• Finance - Statement of Accounts
• Finance - Container Deposit Withdrawals

Live Chat support hours (Mexico Time)

9:30 AM - 4:30 PM // Monday - Friday

With lunch breaks at this interval 12:45 PM - 2:30 PM // Monday - Friday.

Import

• BL copy request
• Release instruction
• (SWB, Surrender or OBL)
• Consultation of days off of Delay
• Mode of transport
• Pending instructions for revalidating

Export

• How to create a Booking & Shipping instruction
• Documentary closures
• Sales: Contact Information
• Sales:  Rate Request
• Equipment: Return of empty equipment

Horario de soporte de Live Chat (hora de Panamá)

8:00 AM - 5:00 PM // Lunes - Viernes

Importación

• Liberación de BL
• Aviso de llegada
• Emisión de BL
• Días Libres
• Devolución vacio

Exportación

• Confirmación de reserva
• Cierre Documentales
• Itinerarios
• Emisión de BL

Documentación

• Registro de clientes

Finanzas

• Facturación
• Estado de Cuentas
• Reintegros por Deposito de Contenedor

Ventas

• Tarifa
• Contacto

eCommerce

• Itinerarios
• Registro usuario
• Booking & S/I
• VGM

Live Chat support hours (Peru Time)

9:00 AM - 5:30 PM // Monday - Friday

With lunch breaks at this interval 01:00 PM - 2:00 PM // Monday - Friday.

Import

• Arrival date inquiry
• Check out Free Time before downloading
• See Free Time after download
• Routing procedure
• Request for arrival notice

Export

• eCommerce support
• Deadline of a ship
• Free time consultation
• Empty container consultation for a reserve
• Cargo tracking
• Schedules

Release

• Import: Information paid collect
• Import: Surporte E-payment
• Import: OBL Issuance Inquiry
• Import: See bank details
• Import: Consultation procedure releases
• Export: OBL issuance inquiry at destination
• Export: ePayment support
• Export: See bank details
• Export: Consultation procedure releases

Live Chat support hours (Uruguay Time)

9:00 AM - 6:00 PM // Monday - Friday 

With lunch breaks at this interval 12:30 PM - 2:30 PM // Monday - Friday.

Import

• Freight Inquiry and Local Expenses of a BL
• ONE Overhead Inquiry
• Delay Consultation

Export

• Freight Inquiry and Local Expenses of a BL
• Physical Cut Off consultation
• Documentary Cut Off consultation
• ONE Overhead Inquiry
• VGM consultation