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Peru

Peru has several seaports that have a large amount of movement. The main one is the Port of Callao, located on the central coast of Peru, in the Constitutional Province of Callao, about 12 kilometers from the capital of the country, Lima.

Peru-Website-Map

The annual handling capacity of the port of Callao is around 2,461,193 TEUs and from Paita 355,459 TEUs. It has two terminals: the North Pier Terminal (APM) and the South Pier Terminal (DPW).

ONE has an office in the country strategically located in Lima.

Our teams are available to assist your shipping in all phases of export and import. At ONE, you will find both human and digital solutions to make your transport always safe, fast and efficient.

 

 

Come sail with ONE!

*Sources: Marine Insight, PE Gob

 

Export
  • User Guides

    USER GUIDES

    All ONE user guides and tutorials on how to navigate through our systems are available on ONE eCommerce

    Access the Support section to find out more about registration tutorials and login to the eCommerce platform to have a complete view of all other user guides

     

    Support eCommerce.gif
  • Forms

    FORMS

    Download the forms you may need to EXPORT with ONE:

     

    1. LOI DANGEROUS CARGO/FLEXITANK | DOWNLOAD 

    2. LOI SHIPPER’S OWN CONTAINERS | DOWNLOAD 

    3. LOI FOR HOT LOAD CARGO | DOWNLOAD 

     

  • BL Release

    BL Release

    Which modalities can be managed virtually?

    All instructions are received from the shipper (e-mail with domain). In case the management is done by a third party, a virtual authorization letter signed by a legal representative of the shipper must be sent and placed in a copy of the instruction message.

     

    SEA WAYBILL

    (Release with copies)

    It works with SWB digital copy and is subject to legislation at destination, you can consult via ONE Chat if it is available for your destination. There is no cost.

    SURRENDER 

    (Release with copies NN)

    It works with Non-Negotiable digital copy and is subject to legislation at destination,  you can consult via ONE Chat if it is available for your destination and consider that it has instruction cost.

    Express Release

    (Original printing at destination)

    It is handled through a physical or virtual authorization (letter) from the shipper and is subject to an additional instruction fee.

    e-BL

    It is done with the same procedure of an OBL in a virtual way. We have a partner WAVE who are specialists in virtual document management. This is subject to a subscription fee on the third party platform. You can request more information at [email protected] 

     

    Considerations:

    - The cargo release procedure for these modalities is via the web.  

    - In an export with "To order" condition you can use the Surrender release (virtual management). 

    - All releases are subject to payment of prepaid charges and confirmation on the ONE e-Payment platform. 

     


    FURTHER INFORMATION

     

    RELEASE CONTACTS

    FRONT DESK

    OPENING HOURS

    OBL COLLECTION ADDRESS

    [email protected] 

    [email protected]

    [email protected]

    8:30 am to
    01:00 pm

    Av. Enrique Bustamante
    y Ballivián N.164
    – San Isidro

     

     

     

     

     

     

     

     

     

     

  • OBL Collection

    OBL COLLECTION | EXPORT

    Please come to the window (Av. Enrique Bustamante y Ballivián N.164 - San Isidro) with the following:

     

    EXPORT

    1. Letter of authorization from the customer (SHIPPER) on letterhead, with original seal and signatures (RL), it can be sent digitally by mail after validation by the corresponding area (See Digital Collection Letter).

    2. Prepaid surcharge payment registered in the ONE ePayment platform. 

    3. Personal seal of the processor for the endorsement of the charge.

     


    PAYMENT BY TRANSFER

    1. Attach proof of interbank transfer in our ONE ePayment Platform. You will be able to make your payment from the day after the ship sails.

    Link: https://epaymentla.one-line.com/PERU/onebr.aspx
     

    Bank Account Information

    BCP Dollar Account

    Citibank Dollar Account

    Account No.: 1932370475100

    CCI: 00219300237047510019

    In the name of OCEAN NETWORK EXPRESS (PERU) S.A.C.

    TAX ID 20602540376

    Account No.: 0006380115

    CCI 00700100000638011513

    In the name of OCEAN NETWORK EXPRESS (PERU) S.A.C.

    TAX ID 20602540376

     

    2. Come to the window once you have the "Revalidated" status of your payment in the ONE ePayment platform.

    3. Validation of credits within a maximum of two* working hours from the time of registration on the ONE ePayment platform.

    *Applicable for credits posted to ONE's bank account.

     

    OBL EXPORT COLLECTION | DOWNLOAD

     

  • Digital Collection Letter

    DIGITAL COLLECTION LETTER | EXPORT

    To send a collection letter via e-mail, please note that the following requirements must be fulfilled:
     

    1. Send the scanned ID of the legal representative of the company (according to the SUNAT portal).

    2. The signature of the Letter of Collection must correspond to the Legal Representative.

    3. The Collection Letter must be sent through the corporate mail of the company that corresponds according to the Bill of Lading (BL); consignee (Import) or shipper (Export).

    4. The boxes to be addressed are:

    ONE CARE: [email protected]

    KEY ACCOUNT: [email protected]

    5. Come to our office after validation of the letter.

     

    DIGITAL COLLECTION LETTER PROCEDURE | DOWNLOAD (Spanish only)

  • Cargo Restrictions

    CARGO RESTRICTIONS

    Please note that the following goods are restricted for Export shipments in ONE:

    • Shark fin/ Whale meat

    • Live Animals

    • Asbestos

    • Clove shipments

    • Synthetic carbon

Import
  • User Guides

    User Guides

    All of ONE's user guides and tutorials on how to navigate through our systems are available at ONE eCommerce.

    Access the Support section for more information on registration tutorials and log in to the eCommerce platform for a complete view of all other user guides.

     

    Support eCommerce.gif
  • BL Release

    BL RELEASE

    Which modalities can be managed virtually?

    All instructions are received from the shipper (e-mail with domain). In case the management is done by a third party, a virtual authorization letter signed by a legal representative of the shipper must be sent and placed in a copy of the instruction message.

     

    SEA WAYBILL / SURRENDER

    (Release with NN copies)

    We work with a Non-Negotiable digital copy that must be received at origin. Authorized companies in the BL can request a copy via ONE Chat.

    Express Release

    (Original printing at destination)

    It is handled through a physical or virtual authorization (letter) from the Shipper and is subject to an additional instruction fee.

    e-BL

    It is done with the same procedure of an OBL in a virtual way. We have a partner WAVE who are specialists in virtual document management. This is subject to a subscription fee on the third party platform. You can request more information at [email protected] 

     

    Considerations:

    - The cargo release process for these modalities is via web, with the exception of OBL issued at origin, which must be processed in person.

    - Imports: for successive sales, consigned to "TO ORDER" or "TO ORDER OF" can only use the original printing modality.

    - All releases are subject to payment of collect charges and confirmation on the ONE e-Payment.

     


    FURTHER INFORMATION

     

    RELEASE CONTACTS

    FRONT DESK

    OPENING HOURS

    OBL COLLECTION ADDRESS

    [email protected] 

    [email protected]

    [email protected]

    8:30 am to
    01:00 pm

    Av. Enrique Bustamante
    y Ballivián N.164
    – San Isidro

     

     

     

     

     

     

     

     

     

     

     

  • OBL Collection

    OBL IMPORT COLLECTION | IMPORT

    Please come to the window (Av. Enrique Bustamante y Ballivián N.164 - San Isidro) with the following:

     

    IMPORT

    1. Confirmation from ONE that the BL has issue at destination.

    2. Letter of authorization from the client (CONSIGNEE) on letterhead, with seal and original signatures (RL), it can be sent digitally by mail after validation by the corresponding area (See Procedure Digital Collection Letter).

    3. Payment for issuance of BL to Mercator.

    4. Payment of the collected surcharges and registered in the ONE ePayment platform.

    5. Personal seal of the processor to endorse the charge.

     


    PAYMENT BY TRANSFER


    1. Attach proof of interbank transfer in our ONE ePayment Platform. You will be able to make your payment 10 days prior to the estimated date of arrival of the vessel.

    Link: https://epaymentla.one-line.com/PERU/onebr.aspx 

     

    Bank Account Information

    BCP Dollar Account

    Citibank Dollar Account

    Account No.: 1932370475100

    CCI: 00219300237047510019

    In the name of OCEAN NETWORK EXPRESS (PERU) S.A.C.

    TAX ID 20602540376

    Account No.: 0006380115

    CCI 00700100000638011513

    In the name of OCEAN NETWORK EXPRESS (PERU) S.A.C.

    TAX ID 20602540376

     

    2. Come to the window once you have the "Revalidated" status of your payment in the ONE ePayment platform.

    3. Validation of credits within a maximum of two* working hours from the time of registration on the ONE ePayment platform.

    *Applicable for credits that are recorded in ONE's bank account.

     

    OBL IMPORT COLLECTION | DOWNLOAD

  • Digital Collection Letter

    DIGITAL IMPORT COLLECTION LETTER | IMPORT

    To send a collection letter via e-mail, please note that the following requirements must be fulfilled:

     

    1. Send the scanned ID of the legal representative of the company (according to the SUNAT portal).

    2. The signature of the Letter of Collection must correspond to the Legal Representative.

    3. The Collection Letter must be sent through the corporate mail of the company that corresponds according to the Bill of Lading (BL); consignee (Import) or shipper (Export).

    4. The boxes to be addressed are:

    ONE CARE: [email protected]

    KEY ACCOUNT: [email protected]

     

    5. Come to our office after validation of the letter.

     

    DIGITAL COLLECTION LETTER PROCEDURE | DOWNLOAD

  • Cargo Restrictions

    CARGO RESTRICTIONS | IMPORT

    Please note that the following goods are restricted for Import shipments in ONE:

    • Shark fin/ Whale meat

    • Live Animals

    • Asbestos

    • Clove shipments

    • Synthetic carbon

    • Motor vehicles (no older than 2 years)

Claims

CLAIMS GUIDE

Local Process:

1. When the client detects a potential claim or incident, must send us a loss or damage notification letter, indicating the following basic data such as:

  • Vessel

  • Voyage Number

  • Date of Incident

  • Port or Place of Incident

  • Container No.

  • BL No. (M)

  • Type of incident or damage

 

2. ONE together with the P&I Correspondent (the shipping company's mutual insurance company) will evaluate whether to coordinate an inspection.

The shipping company will ask the client for information on the plant or warehouse, person in charge, contact information, etc., to coordinate the inspection in the presence of the client, its assigned insurance adjuster, and the shipping company's inspector, as appropriate.

3. In case the affected customer activates his Insurance, he must send a copy of the letter of notice of loss or damage to his Insurance Company in order to assign an Adjuster / Liquidator to attend the cargo inspection.

4. For more fluidity in the handling of a claim and prompt action, ONE by global protocol handles your claims at the ports of discharge, where evidence of damage is available for inspection and reporting.

Therefore, in case the claim is related to an export, please follow the procedure by contacting ONE's offices at destination.

5. In case of loss or damage, total or partial, it is the client and/or his Insurance Company who must manage the mitigation by making the salvage since the client and/or insurance company is in the obligation to minimize the alleged damages in accordance with the provisions of article 1327° of the Peruvian Civil Code.

 


Claim Handling:

1. ONE Shipping, Claims Area, will receive the notices of loss or damage and the subsequent final claim already assessed via e-mail at: [email protected] 

2. The duration of the investigation will depend on the type of loss or damage, as well as the complete collection of background information from all parties involved (customer, vessel, port of shipment, port of discharge, carriers, etc.).

3. After completion of the investigation stage, the Client must send a Formal Valued Claim consisting of a formal letter (on letterhead) attaching the following documents:

  • Copy of BL (M) Original

  • Commercial Invoice of the cargo

  • Packing list

  • Inspection report with photos and evidence of damage

  • Claim calculation (include invoice for mitigation / salvage sale)

  • Certificate of destruction (if applicable).

  • Support of all costs claimed.

  • Letter of authorization and/or assignment of rights (if applicable).

The formal letter and attachments can be scanned initially via e-mail, but must then be sent physically.

 

4. In accordance with current regulations, the shipping company is obliged to respond to claims up to 1 year old from the date of discharge - Article 963°, paragraph 2, of the Code of Commerce.

5. The P&I Correspondent in Peru will contact the client to present the conclusion of the investigation, indicating whether compensation should be made or if on the contrary, the claim is rejected as there is no responsibility on the part of the shipping company.

6. Compensation payments will be handled directly by the P&I Correspondent to the claimant client or to the cargo insurer.

7. The payments mentioned in the previous point are made against the delivery of a Receipt & Release duly signed by the client, the payment is made by means of a non-negotiable cashier's check payable to the order of the client or his insurance company. The text of the Receipt & Release will be provided by the P&I Correspondent.

 

CLAIMS GUIDE | DOWNLOAD

Schedule
  • Export

    EXPORT SCHEDULE

    To find more information on itineraries, with point-to-point, vessel, port and long duration options, go to ONE eCommerce.

     

    schedule-es
  • Import

    IMPORT SCHEDULE

    To find more information on itineraries, with point-to-point, vessel, port and long duration options, go to ONE eCommerce.

     

    schedule-es

     

Deadlines | Cut-offs
  • Export

    DEADLINE (CUT-OFF) EXPORT

  • Import

    DEADLINE (CUT-OFF) IMPORT

    Our port agent Mercator performs the transmission to the Local Customs for the Import cargo considering the cut-offs below, subject to changes to be confirmed by our Port Agent Mercator Peru.

Surcharges
  • Demurrage

    SURCHARGES DEMURRAGE

    Free days start running from the day after the container is discharged until the empty container is returned.

    Demurrage and detention tariffs effective from 1st of February 2021 for the respective countries are accessible via our ONE eCommerce.

  • Detention

    SURCHARGES DETENTION

    The detention must be paid through the Extranet of our port agent Mercator:

     

     

     

     

     

     

     

     

     

     

     

     

     

    Demurrage and detention tariffs effective from 1st of February 2021 for the respective countries are accessible via our ONE eCommerce.

Surcharges

Payment

 

 

 

 

 

Equipment
  • Empty Pick-Up

    Empty Pick-Up

    The customer can collect the empty containers at any of the following depots: Contrans y DPW Logistics (Callao and Paita).

  • Empty Return

    EMPTY RETURN

    ONE is able to receive empty containers in any of these depots: Contrans, DPW Logistics y APM. The depot will be selected according to ONE’s logistic needs.

    Visit our shipping agent Mercator's website for the designated depot to return your empty container:

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

Contacts

Contacts 

 

LIMA

Ocean Network Express (Peru) S.A.C.

Avenida Camino Real 1281, Piso 3, San Isidro, Lima 27, Peru

Phone number: 511 7009877

Sales Import | Export:

[email protected]

[email protected]

 

 

 

User Guides (in Spanish)

User Guides

All of ONE's user guides and tutorials on how to navigate through our systems are available at ONE eCommerce. Access the Support section for more information on registration tutorials and log in to the eCommerce platform for a complete view of all other user guides.

Below you will find the user guides which are in spanish only:
 

Peru

Peru has several seaports that have a large amount of movement. The main one is the Port of Callao, located on the central coast of Peru, in the Constitutional Province of Callao, about 12 kilometers from the capital of the country, Lima.

Peru-Website-Map

The annual handling capacity of the port of Callao is around 2,461,193 TEUs and from Paita 355,459 TEUs. It has two terminals: the North Pier Terminal (APM) and the South Pier Terminal (DPW).

ONE has an office in the country strategically located in Lima.

Our teams are available to assist your shipping in all phases of export and import. At ONE, you will find both human and digital solutions to make your transport always safe, fast and efficient.

 

 

Come sail with ONE!

*Sources: Marine Insight, PE Gob

 

Export
  • User Guides

    USER GUIDES

    All ONE user guides and tutorials on how to navigate through our systems are available on ONE eCommerce

    Access the Support section to find out more about registration tutorials and login to the eCommerce platform to have a complete view of all other user guides

     

    Support eCommerce.gif
  • Forms

    FORMS

    Download the forms you may need to EXPORT with ONE:

     

    1. LOI DANGEROUS CARGO/FLEXITANK | DOWNLOAD 

    2. LOI SHIPPER’S OWN CONTAINERS | DOWNLOAD 

    3. LOI FOR HOT LOAD CARGO | DOWNLOAD 

     

  • BL Release

    BL Release

    Which modalities can be managed virtually?

    All instructions are received from the shipper (e-mail with domain). In case the management is done by a third party, a virtual authorization letter signed by a legal representative of the shipper must be sent and placed in a copy of the instruction message.

     

    SEA WAYBILL

    (Release with copies)

    It works with SWB digital copy and is subject to legislation at destination, you can consult via ONE Chat if it is available for your destination. There is no cost.

    SURRENDER 

    (Release with copies NN)

    It works with Non-Negotiable digital copy and is subject to legislation at destination,  you can consult via ONE Chat if it is available for your destination and consider that it has instruction cost.

    Express Release

    (Original printing at destination)

    It is handled through a physical or virtual authorization (letter) from the shipper and is subject to an additional instruction fee.

    e-BL

    It is done with the same procedure of an OBL in a virtual way. We have a partner WAVE who are specialists in virtual document management. This is subject to a subscription fee on the third party platform. You can request more information at [email protected] 

     

    Considerations:

    - The cargo release procedure for these modalities is via the web.  

    - In an export with "To order" condition you can use the Surrender release (virtual management). 

    - All releases are subject to payment of prepaid charges and confirmation on the ONE e-Payment platform. 

     


    FURTHER INFORMATION

     

    RELEASE CONTACTS

    FRONT DESK

    OPENING HOURS

    OBL COLLECTION ADDRESS

    [email protected] 

    [email protected]

    [email protected]

    8:30 am to
    01:00 pm

    Av. Enrique Bustamante
    y Ballivián N.164
    – San Isidro

     

     

     

     

     

     

     

     

     

     

  • OBL Collection

    OBL COLLECTION | EXPORT

    Please come to the window (Av. Enrique Bustamante y Ballivián N.164 - San Isidro) with the following:

     

    EXPORT

    1. Letter of authorization from the customer (SHIPPER) on letterhead, with original seal and signatures (RL), it can be sent digitally by mail after validation by the corresponding area (See Digital Collection Letter).

    2. Prepaid surcharge payment registered in the ONE ePayment platform. 

    3. Personal seal of the processor for the endorsement of the charge.

     


    PAYMENT BY TRANSFER

    1. Attach proof of interbank transfer in our ONE ePayment Platform. You will be able to make your payment from the day after the ship sails.

    Link: https://epaymentla.one-line.com/PERU/onebr.aspx
     

    Bank Account Information

    BCP Dollar Account

    Citibank Dollar Account

    Account No.: 1932370475100

    CCI: 00219300237047510019

    In the name of OCEAN NETWORK EXPRESS (PERU) S.A.C.

    TAX ID 20602540376

    Account No.: 0006380115

    CCI 00700100000638011513

    In the name of OCEAN NETWORK EXPRESS (PERU) S.A.C.

    TAX ID 20602540376

     

    2. Come to the window once you have the "Revalidated" status of your payment in the ONE ePayment platform.

    3. Validation of credits within a maximum of two* working hours from the time of registration on the ONE ePayment platform.

    *Applicable for credits posted to ONE's bank account.

     

    OBL EXPORT COLLECTION | DOWNLOAD

     

  • Digital Collection Letter

    DIGITAL COLLECTION LETTER | EXPORT

    To send a collection letter via e-mail, please note that the following requirements must be fulfilled:
     

    1. Send the scanned ID of the legal representative of the company (according to the SUNAT portal).

    2. The signature of the Letter of Collection must correspond to the Legal Representative.

    3. The Collection Letter must be sent through the corporate mail of the company that corresponds according to the Bill of Lading (BL); consignee (Import) or shipper (Export).

    4. The boxes to be addressed are:

    ONE CARE: [email protected]

    KEY ACCOUNT: [email protected]

    5. Come to our office after validation of the letter.

     

    DIGITAL COLLECTION LETTER PROCEDURE | DOWNLOAD (Spanish only)

  • Cargo Restrictions

    CARGO RESTRICTIONS

    Please note that the following goods are restricted for Export shipments in ONE:

    • Shark fin/ Whale meat

    • Live Animals

    • Asbestos

    • Clove shipments

    • Synthetic carbon

Import
  • User Guides

    User Guides

    All of ONE's user guides and tutorials on how to navigate through our systems are available at ONE eCommerce.

    Access the Support section for more information on registration tutorials and log in to the eCommerce platform for a complete view of all other user guides.

     

    Support eCommerce.gif
  • BL Release

    BL RELEASE

    Which modalities can be managed virtually?

    All instructions are received from the shipper (e-mail with domain). In case the management is done by a third party, a virtual authorization letter signed by a legal representative of the shipper must be sent and placed in a copy of the instruction message.

     

    SEA WAYBILL / SURRENDER

    (Release with NN copies)

    We work with a Non-Negotiable digital copy that must be received at origin. Authorized companies in the BL can request a copy via ONE Chat.

    Express Release

    (Original printing at destination)

    It is handled through a physical or virtual authorization (letter) from the Shipper and is subject to an additional instruction fee.

    e-BL

    It is done with the same procedure of an OBL in a virtual way. We have a partner WAVE who are specialists in virtual document management. This is subject to a subscription fee on the third party platform. You can request more information at [email protected] 

     

    Considerations:

    - The cargo release process for these modalities is via web, with the exception of OBL issued at origin, which must be processed in person.

    - Imports: for successive sales, consigned to "TO ORDER" or "TO ORDER OF" can only use the original printing modality.

    - All releases are subject to payment of collect charges and confirmation on the ONE e-Payment.

     


    FURTHER INFORMATION

     

    RELEASE CONTACTS

    FRONT DESK

    OPENING HOURS

    OBL COLLECTION ADDRESS

    [email protected] 

    [email protected]

    [email protected]

    8:30 am to
    01:00 pm

    Av. Enrique Bustamante
    y Ballivián N.164
    – San Isidro

     

     

     

     

     

     

     

     

     

     

     

  • OBL Collection

    OBL IMPORT COLLECTION | IMPORT

    Please come to the window (Av. Enrique Bustamante y Ballivián N.164 - San Isidro) with the following:

     

    IMPORT

    1. Confirmation from ONE that the BL has issue at destination.

    2. Letter of authorization from the client (CONSIGNEE) on letterhead, with seal and original signatures (RL), it can be sent digitally by mail after validation by the corresponding area (See Procedure Digital Collection Letter).

    3. Payment for issuance of BL to Mercator.

    4. Payment of the collected surcharges and registered in the ONE ePayment platform.

    5. Personal seal of the processor to endorse the charge.

     


    PAYMENT BY TRANSFER


    1. Attach proof of interbank transfer in our ONE ePayment Platform. You will be able to make your payment 10 days prior to the estimated date of arrival of the vessel.

    Link: https://epaymentla.one-line.com/PERU/onebr.aspx 

     

    Bank Account Information

    BCP Dollar Account

    Citibank Dollar Account

    Account No.: 1932370475100

    CCI: 00219300237047510019

    In the name of OCEAN NETWORK EXPRESS (PERU) S.A.C.

    TAX ID 20602540376

    Account No.: 0006380115

    CCI 00700100000638011513

    In the name of OCEAN NETWORK EXPRESS (PERU) S.A.C.

    TAX ID 20602540376

     

    2. Come to the window once you have the "Revalidated" status of your payment in the ONE ePayment platform.

    3. Validation of credits within a maximum of two* working hours from the time of registration on the ONE ePayment platform.

    *Applicable for credits that are recorded in ONE's bank account.

     

    OBL IMPORT COLLECTION | DOWNLOAD

  • Digital Collection Letter

    DIGITAL IMPORT COLLECTION LETTER | IMPORT

    To send a collection letter via e-mail, please note that the following requirements must be fulfilled:

     

    1. Send the scanned ID of the legal representative of the company (according to the SUNAT portal).

    2. The signature of the Letter of Collection must correspond to the Legal Representative.

    3. The Collection Letter must be sent through the corporate mail of the company that corresponds according to the Bill of Lading (BL); consignee (Import) or shipper (Export).

    4. The boxes to be addressed are:

    ONE CARE: [email protected]

    KEY ACCOUNT: [email protected]

     

    5. Come to our office after validation of the letter.

     

    DIGITAL COLLECTION LETTER PROCEDURE | DOWNLOAD

  • Cargo Restrictions

    CARGO RESTRICTIONS | IMPORT

    Please note that the following goods are restricted for Import shipments in ONE:

    • Shark fin/ Whale meat

    • Live Animals

    • Asbestos

    • Clove shipments

    • Synthetic carbon

    • Motor vehicles (no older than 2 years)

Claims

CLAIMS GUIDE

Local Process:

1. When the client detects a potential claim or incident, must send us a loss or damage notification letter, indicating the following basic data such as:

  • Vessel

  • Voyage Number

  • Date of Incident

  • Port or Place of Incident

  • Container No.

  • BL No. (M)

  • Type of incident or damage

 

2. ONE together with the P&I Correspondent (the shipping company's mutual insurance company) will evaluate whether to coordinate an inspection.

The shipping company will ask the client for information on the plant or warehouse, person in charge, contact information, etc., to coordinate the inspection in the presence of the client, its assigned insurance adjuster, and the shipping company's inspector, as appropriate.

3. In case the affected customer activates his Insurance, he must send a copy of the letter of notice of loss or damage to his Insurance Company in order to assign an Adjuster / Liquidator to attend the cargo inspection.

4. For more fluidity in the handling of a claim and prompt action, ONE by global protocol handles your claims at the ports of discharge, where evidence of damage is available for inspection and reporting.

Therefore, in case the claim is related to an export, please follow the procedure by contacting ONE's offices at destination.

5. In case of loss or damage, total or partial, it is the client and/or his Insurance Company who must manage the mitigation by making the salvage since the client and/or insurance company is in the obligation to minimize the alleged damages in accordance with the provisions of article 1327° of the Peruvian Civil Code.

 


Claim Handling:

1. ONE Shipping, Claims Area, will receive the notices of loss or damage and the subsequent final claim already assessed via e-mail at: [email protected] 

2. The duration of the investigation will depend on the type of loss or damage, as well as the complete collection of background information from all parties involved (customer, vessel, port of shipment, port of discharge, carriers, etc.).

3. After completion of the investigation stage, the Client must send a Formal Valued Claim consisting of a formal letter (on letterhead) attaching the following documents:

  • Copy of BL (M) Original

  • Commercial Invoice of the cargo

  • Packing list

  • Inspection report with photos and evidence of damage

  • Claim calculation (include invoice for mitigation / salvage sale)

  • Certificate of destruction (if applicable).

  • Support of all costs claimed.

  • Letter of authorization and/or assignment of rights (if applicable).

The formal letter and attachments can be scanned initially via e-mail, but must then be sent physically.

 

4. In accordance with current regulations, the shipping company is obliged to respond to claims up to 1 year old from the date of discharge - Article 963°, paragraph 2, of the Code of Commerce.

5. The P&I Correspondent in Peru will contact the client to present the conclusion of the investigation, indicating whether compensation should be made or if on the contrary, the claim is rejected as there is no responsibility on the part of the shipping company.

6. Compensation payments will be handled directly by the P&I Correspondent to the claimant client or to the cargo insurer.

7. The payments mentioned in the previous point are made against the delivery of a Receipt & Release duly signed by the client, the payment is made by means of a non-negotiable cashier's check payable to the order of the client or his insurance company. The text of the Receipt & Release will be provided by the P&I Correspondent.

 

CLAIMS GUIDE | DOWNLOAD

Schedule
  • Export

    EXPORT SCHEDULE

    To find more information on itineraries, with point-to-point, vessel, port and long duration options, go to ONE eCommerce.

     

    schedule-es
  • Import

    IMPORT SCHEDULE

    To find more information on itineraries, with point-to-point, vessel, port and long duration options, go to ONE eCommerce.

     

    schedule-es

     

Deadlines | Cut-offs
  • Export

    DEADLINE (CUT-OFF) EXPORT

  • Import

    DEADLINE (CUT-OFF) IMPORT

    Our port agent Mercator performs the transmission to the Local Customs for the Import cargo considering the cut-offs below, subject to changes to be confirmed by our Port Agent Mercator Peru.

Surcharges
  • Demurrage

    SURCHARGES DEMURRAGE

    Free days start running from the day after the container is discharged until the empty container is returned.

    Demurrage and detention tariffs effective from 1st of February 2021 for the respective countries are accessible via our ONE eCommerce.

  • Detention

    SURCHARGES DETENTION

    The detention must be paid through the Extranet of our port agent Mercator:

     

     

     

     

     

     

     

     

     

     

     

     

     

    Demurrage and detention tariffs effective from 1st of February 2021 for the respective countries are accessible via our ONE eCommerce.

Surcharges

Payment

 

 

 

 

 

Equipment
  • Empty Pick-Up

    Empty Pick-Up

    The customer can collect the empty containers at any of the following depots: Contrans y DPW Logistics (Callao and Paita).

  • Empty Return

    EMPTY RETURN

    ONE is able to receive empty containers in any of these depots: Contrans, DPW Logistics y APM. The depot will be selected according to ONE’s logistic needs.

    Visit our shipping agent Mercator's website for the designated depot to return your empty container:

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

Contacts

Contacts 

 

LIMA

Ocean Network Express (Peru) S.A.C.

Avenida Camino Real 1281, Piso 3, San Isidro, Lima 27, Peru

Phone number: 511 7009877

Sales Import | Export:

[email protected]

[email protected]

 

 

 

User Guides (in Spanish)

User Guides

All of ONE's user guides and tutorials on how to navigate through our systems are available at ONE eCommerce. Access the Support section for more information on registration tutorials and log in to the eCommerce platform for a complete view of all other user guides.

Below you will find the user guides which are in spanish only: