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Customer Notice

Customer Notice
ONE Webinar: Live Chat in Peru
Dear customer and partner, we want to invite you to join our webinar with the theme: Live Chat in Peru. Learn more about this more agile service tool.
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Customer Notice
COMUNICADO APLICACIÓN DE CARGO LPF
Thank you for your continued support and choosing Ocean Network Express (ONE). In order to continuously provide a reliable service to our customers, ONE will implement a Late Penalty Fee for Export cargoes from all Latin America countries. The new levels will be applicable across all trade lanes and services and will be valid till further notice.
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Customer Notice
CARTA DE RECOJO DIGITAL
Agradeceremos considerar que a fin de reducir el tiempo de atención y digitalizar el envío de cartas físicas para recojo de BL´s originales; a partir de este año pueden enviar carta de recojo vía e-mail.
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Customer Notice
Notice of New Surcharge – VGM ADMINISTRATIVE FEE / VLM Mexico
Dear Valued Customer, Thank you for your continued support and choosing ONE. In order to prevent weight discrepancy between ONE’s system and actual, ONE will implement a VLM charge - for Export/Import/Transshipment cargo at Manzanillo, MX.
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Customer Notice
Notice of Demurrage and Detention Tariff
Dear Valued ONE customer, Thank you for your continuous support and for choosing Ocean Network Express (ONE) to cater to your needs. Please kindly be advised of Demurrage and Detention tariffs for Latin America as effective from 2021.
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