Following our previous updates regarding the situation in Venezuela, Ocean Network Express (ONE) has been continuously monitoring infrastructure conditions and local port authorizations alongside our regional teams.

OPERATIONS UPDATES ON THE SITUATION IN VENEZUELA

In light of the severe infrastructure damage and ongoing rescue operations following the earthquakes, ONE is taking immediate steps to safeguard our personnel, vessels, and customers’ cargo. 

To ensure the automatic release of export shipments, please remember that all requests must be submitted in English through ONE e-Commerce, taking the following points into consideration.

In light of the severe infrastructure damage and ongoing rescue operations following the earthquakes on June 24, 2026, Ocean Network Express (ONE) is taking immediate steps to safeguard our personnel, vessels, and customers’ cargo.

Ocean Network Express (ONE) would like to clarify recent media reports and external announcements regarding our operations at the Port of Acajutla.

At Ocean Network Express (ONE), customer feedback helps guide how we improve our services and support our customers worldwide. As supply chains and customer expectations continue to evolve, we remain committed to improving the reliability, visibility and digital experience we deliver.

Cliente ONE,

Deseamos informarle que la carga de transbordo descargada en Manzanillo CTC, México, está experimentando retrasos significativos debido a una severa congestión portuaria.

Tenga la seguridad de que los equipos de ONE están trabajando diligentemente para minimizar las interrupciones y garantizar el embarque de su carga. Lo mantendremos plenamente informado sobre cualquier plan de contingencia a través de nuestros comunicados.

Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.

Please note the implementation of Peak Season Surcharge (PSS) from 20th June 2026

Origins: Asia, India Sub-Continent, Middle East, Oceania

Destinations:

1) Latin West Coast South America
2) Latin East Coast South America
3) Caribbean

Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs.

Please note the implementation of Peak Season Surcharge (PSS) from 20th June 2026

Origins: Asia, India Sub-Continent, Middle East, Oceania

Destinations:

1) Latin West Coast South America
2) Latin East Coast South America
3) Caribbean