ONE Update #2 - OPERATIONAL AND ONE SERVICE IMPACTS IN VENEZUELA

ONE Customer,

In light of the severe infrastructure damage and ongoing rescue operations following the earthquakes, ONE is taking immediate steps to safeguard our personnel, vessels, and customers’ cargo. 

Current Operational Status & Contingency Actions:

• Port Operations: Commercial operations at the Port of La Guaira have not yet been authorized to resume. As a result, operations through this terminal remain suspended until further notice.
• Cargo in Transit (On Board): For shipments originally bound for La Guaira, plans are underway to discharge the cargo at Puerto Cabello, where the transit will be officially terminated.
• Booking Restrictions: The acceptance of new bookings to Venezuela is suspended for the time being, though bookings departing from Venezuela are still being accepted.

The discharge of the cargo at Puerto Cabello shall constitute full performance of Ocean Network Express' obligations under the Contract of Carriage, in accordance with the terms and conditions of the Bill of Lading. 

During this challenging period, ONE extends its full solidarity to the people of Venezuela. Our teams are evaluating the ongoing developments and working tirelessly to manage cargo flows as safely and effectively as possible. We express our sincere gratitude for your understanding, cooperation, and patience during this extraordinary event.

Should you have any questions or require clarification on specific shipments, please consult your local ONE representative or reach out via ONE Chat. 

Thank you for shipping with ONE.
OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA