Suspension of Congestion surcharge (CGD) for Reefer Shipments into Chittagong

Ocean Network Express would like to update you regarding extension of the China Australia service (CAE) which is jointly operated with Maersk and MSC.

Dear Valued ONE Customer, please be advised ONE will have the following VOID Sailings on East Coast South America Services: SX1>> MSC LILLY - 0223E

We are pleased to inform that our systems functionalities have been reestablished. Our teams will be working to process all pending requirements to minimize any possible impact to your business. We hope this event hasn’t caused any inconvenience. Thanks for your business and keep on counting on us!

Dear Valued Customers, this message is to notify you that we are currently experiencing some technical system outages. We are working hard to resolve this as quickly as possible and apologize for any inconvenience this may have caused. We appreciate your patience and understanding as we work through restoring system connectivity. We will provide you with an update as soon as systems are fully restored. We appreciate your business and thank you for choosing ONE! Sincerely, Ocean Network.

As previously announced, due to the outbreak of Novel Coronavirus and government imposed
lockdowns, terminal operations and pick-up of inbound laden reefer containers had been slow in
Manila (Philippines) and the terminal was facing a serious shortage of available reefer plugs.

This is supplemental to the Customer Advisory dated and posted 04-15-2020 to ONE’s website
regarding the status of CBSA e-HBL changes. ONE would like to advise our Customers of the
following requirements for cargo discharging in the US for movement via rail to final place of delivery in
Canada.
All shipments must adhere to the following points to ensure compliance with US CBP (US Customs),
CBSA (Canada Customs) and rail carrier regulations and requirements. Non-compliance with any
items may and can result in cargo delay and/or US CBP or CBSA penalty potential.

ONE continues to expand Refrigerated Container (Reefer) fleet to meet growing demand of perishables

Ocean Network Express is pleased to announce expansion of its refrigerated container (reefer) fleet by adding new 5000 (40” HC) units, including 200 units equipped with advanced Controlled Atmosphere (CA) technology, which slows down the respiration and ripening process to maximize the shelf life of fruits and vegetables.

Dear valued ONE customer, please be advised ONE will have the following VOID Sailings on Atlantic North-South Services: ANSG: TUCAPEL - 2019N