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Latin America LiveChat service is now available!

Ocean Network Express Live Chat services is now available on our Latin America local site.

We offer several options via our Live Chat service for some of the queries regarding Imports and Exports.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

This service is available for the following countries and their respective subjects:

 

ARGENTINA

Live Chat support hours are 9:30 AM - 5:30 PM (Argentina Time) Monday - Friday with lunch breaks at this interval, 12:30 PM - 2:00 PM (Argentina Time) Monday - Friday.

Export

  • Schedule Order/Ship Itinerary
  • Cut Off Physical
  • Freight Inquiry and Local Expenses of a BL
  • Cut off documental
  • Late Documentary Order
  • ONE ATA Consultation/Signature
  • Free Days Chart and Temperature Chart
  • ONE Overhead Inquiry

Import

  • ONE ATA Consultation/Signature
  • Arrival Date and Port of Arrival Consultation Transhipment
  • BL emission in BUE
  • Freight Certification Consultation
  • Place of Return of Voids
  • Consultation of Days Off/Delays
  • ONE Overhead Inquiry
  • Consultation of Freight and Local Expenses of a BL

 

CHILE

Live Chat support hours are 9:00 AM - 4:00 PM (Chile Time) Monday - Friday with lunch breaks at this interval, 1:00 PM - 2:00 PM (Chile Time) Monday - Friday.

 

Import

  • BL emission status (Origin or Sea Waybill)
  • Collect Cost Information
  • Free Time consultation
  • Cut off Doc (Letter of Responsibility)
  • BL Copy Application

Export

  • Empty Container Retreat Location
  • B/L Release Inquiry
  • Vessel Stacking consultation
  • Documentary Terms Information
  • e-Commerce and S/I support
  • Documentation Correction Deadlines

 

MEXICO

Live Chat support hours are 9:30 AM - 4:30 PM (Mexico Time) Monday - Friday with lunch breaks at this interval, 12:45 PM - 2:30 PM (Mexico Time) Monday - Friday.

 

Import

  • BL copy request
  • Release instruction
  • (SWB, Surrender or OBL)
  • Consultation of days off of Delay
  • Mode of transport
  • Pending instructions for revalidating

Export

  • How to create a Booking & Shipping instruction
  • Documentary closures
  • Sales: Contact Information
  • Sales:  Rate Request
  • Equipment: Return of empty equipment

 

PERU

Live Chat support hours are 9:30 AM - 4:30 PM (Peru Time) Monday - Friday with lunch breaks at this interval, 12:45 PM - 2:30 PM (Peru Time) Monday - Friday.

 

Import

  • Arrival date inquiry
  • Check out Free Time before downloading
  • See Free Time after download
  • Routing procedure
  • Request for arrival notice

Export

  • Consulta Drop off
  • (Empty conter return change)
  • Consulta Free Time
  • Cut off Doc
  • BL Emission Status (Origin or Sea Waybill)
  • Collect cost information
  • BL copy request
  • Ecomerce and SI Support

Release

  • Import: Information paid collect
  • Import: Sorporte E-payment
  • Import: OBL Issuance Inquiry
  • Import: See bank details
  • Import: Consultation procedure releases
  • Export: OBL issuance inquiry at destination
  • Export: Sorporte E-payment
  • Export: See bank details
  • Export: Consultation procedure releases

 

URUGUAY

Live Chat support hours are 9:30 AM - 5:30 PM (Uruguay Time) Monday - Friday with lunch breaks at this interval, 12:30 PM - 2:00 PM (Uruguay Time) Monday - Friday.

 

Import

  • Freight Inquiry and Local Expenses of a BL
  • ONE Overhead Inquiry
  • Delay Consultation

Export

  • Freight Inquiry and Local Expenses of a BL
  • Physical Cut Off consultation
  • Documentary Cut Off consultation
  • ONE Overhead Inquiry
  • VGM consultation