ONE UPDATE DIGITAL PLATFORM ENHANCEMENT: TEMPORARY SUSPENSION FOR FORM SUBMISSION

News, LA Advisory, Advisory

Apr 24, 2026

ONE Customer,

This is an update to inform you that we are currently enhancing our digital platform to provide better stability and new features for your experience.

As part of this improvement, we will perform a scheduled system upgrade between April 26th and April 27th. While our Live Chat will remain accessible, please note that a Form Submission Restriction will be in place on our website. This will affect all electronic forms (such as contact forms, manifests, claims, and forms linked within the chat) during specific maintenance windows.

Please check the maintenance schedule for your region below:

TIME ZONE	COUNTRIES	LOCAL MAINTENANCE TIME
UTC-3	Brazil, Argentina, Uruguay, Chile	00:00 (Midnight) to 05:00 AM
UTC-4	Bolivia, Paraguay, Venezuela, Dominican Republic	11:00 PM (Apr 26) to 04:00 AM
UTC-5	Colombia, Peru, Ecuador, Panama	10:00 PM (Apr 26) to 03:00 AM
UTC-6	Mexico (CDMX), Costa Rica, Guatemala	09:00 PM (Apr 26) to 02:00 AM

We apologize for any inconvenience this may cause and appreciate your understanding. Our team is working to minimize any potential impact, as always.

Thank you for shipping with ONE.
OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA.