ONE OPERATION IN VENEZUELA: STATUS UPDATE

ONE Customer, 

We would like to inform you that we are closely monitoring the situation in Venezuela. At ONE, the safety of our teams, the integrity of your cargo, and compliance with global regulations are our fundamental priorities.

Currently, port and logistics operations at the main terminals remain active and functional. Vessel schedules are stable, and documentation and customs processes are following their normal flow. Our services continue to operate regularly and will remain so as long as safety conditions permit and in full compliance with international guidelines.

Customer Service Channels: In Venezuela, ONE operates through our strategic partner Servi Nave. Our support network remains available to assist you through the following official channels:

• Local Agent (Servi Nave): Luis Sucre [[email protected]]
• Phone: +58 414-0262913
• Website: https://www.servinave.com/

We reiterate our commitment to transparency and efficiency. Should any changes occur that may impact your supply chain, we will notify you through our official customer advisories.

Thank you for shipping with ONE.
OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA.