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May 26, 2020

Latin America East Coast Services - VOID Sailings

Dear Valued ONE Customer, please be advised ONE will have the following VOID Sailings on East Coast South America Services: SX1>> MSC LILLY - 0223E
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May 23, 2020

our systems functionalities have been reestablished

We are pleased to inform that our systems functionalities have been reestablished. Our teams will be working to process all pending requirements to minimize any possible impact to your business. We hope this event hasn’t caused any inconvenience. Thanks for your business and keep on counting on us!
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May 22, 2020

Technical problems in our systems

Dear Valued Customers, this message is to notify you that we are currently experiencing some technical system outages. We are working hard to resolve this as quickly as possible and apologize for any inconvenience this may have caused. We appreciate your patience and understanding as we work through restoring system connectivity. We will provide you with an update as soon as systems are fully restored. We appreciate your business and thank you for choosing ONE! Sincerely, Ocean Network.
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May 21, 2020

Suspension of Congestion surcharge (CGD) for Reefer Shipments into Manila

As previously announced, due to the outbreak of Novel Coronavirus and government imposed
lockdowns, terminal operations and pick-up of inbound laden reefer containers had been slow in
Manila (Philippines) and the terminal was facing a serious shortage of available reefer plugs.
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May 20, 2020

Documentation Requirements Canada Delivery Cargo moving In-Transit Through a USA Port

This is supplemental to the Customer Advisory dated and posted 04-15-2020 to ONE’s website
regarding the status of CBSA e-HBL changes. ONE would like to advise our Customers of the
following requirements for cargo discharging in the US for movement via rail to final place of delivery in
All shipments must adhere to the following points to ensure compliance with US CBP (US Customs),
CBSA (Canada Customs) and rail carrier regulations and requirements. Non-compliance with any
items may and can result in cargo delay and/or US CBP or CBSA penalty potential.
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