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To be sustainable and resilient, and a trusted partner for our customers in delivering global shipping solutions.

 
 

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MENSAJE DEL DIRECTOR GENERAL

MESSAGE FROM MANAGEMENT

CEO Message 2-01
 

Dear Stakeholders,

I am pleased to present ONE’s fifth annual sustainability report, which covers the calendar year of 2021. While the COVID-19 pandemic has shown nascent signs of subsiding, the recovery from its aftermath has been largely uneven, with countries continuing to struggle from the broader implications of this unprecedented health crisis. At the same time, we enter the year of 2022 in a world polarised by political tensions and socio-economic divisions, which send rippling effects  throughout global supply chains.

These are certainly choppy waters ahead, but I am certain that as ONE, we can navigate them successfully, as we did in 2021. I am immensely proud of the team for overcoming this year’s challenges and ensuring the continuity of our vessel operations and liner services. While the persistent and volatile COVID-19 situation posed significant operational disruptions to global port and landside infrastructure, the close teamwork between our Global Headquarters (GHQ), Regional Headquarters (RHQ) and country offices enabled us to take on multiple operational bottlenecks, even as many of us worked from home. Our seamless transition to remote working was in turn made possible by our early adoption of digital technologies and platforms, which continue to permeate our workflows today.

We have made strong progress onto the next phase of our digitalisation roadmap and our processes, both internal and external, are at a high level of digital intensity. This has enabled us to operate more efficiently and elevate customer experience. In 2021, for example, we launched our mobile application which provides an all-in-one platform for customers to complete core transactions and access critical information on-the-go. Looking ahead in 2022, we will be launching a new end-to-end e-commerce platform. Covering everything from scheduling to finance, the platform will serve as a one-stop solution for all of our customers’ shipping needs. 

One of the key highlights for ONE in 2021 is launching our Green Strategy, which will be driven by the newly established Green Strategy Department. This is a concrete step towards accelerating our decarbonisation ambition, which we have further cemented with an enhanced GHG emissions reduction target to achieve net zero emissions by 2050. To do this, we have developed a decarbonisation plan covering five focus areas, spanning carbon management, operational efficiency, green investment, alternative fuels and ecosystem building. Initiatives for each focus area are detailed in this report.

Besides continuing to implement measures that enhance our operational and fleet fuel efficiency and ensure we achieve IMO 2030 targets on EEXI and CII, we are embarking on new strategic initiatives to aid us in our net zero transition. These include the adoption of an internal carbon price for future investment decision making and the incorporation of carbon intensity as a key factor throughout the asset lifetime.

To underscore the importance of collaboration in solving the climate change issue, we became a founding partner of the Global Centre for Maritime Decarbonisation, joining hands with six other industry partners and the Maritime and Port Authority of Singapore. ONE will contribute S$10million to support the establishment of the centre, fund maritime-decarbonisation-related research and technology development projects, and collaborate with institutes of higher learning and research institutes. Collectively, our decarbonisation initiatives will help us realise our vision of becoming a global leader in environmentally sustainable shipping.

Ultimately, it is the dedication and support of our people that will determine if we reach our envisioned destination. Developing and engaging our employees so they can reach their professional and personal potential is thus a key focus for us, as we seek to strengthen and diversify our talent base for the crucial years ahead. To this end, we launched a 1 year mini MBA programme with Rutgers Business School to upskill senior management and developed the “Knowing ONE” training onboard to new hires more efficiently. We will continue to prioritise training on leadership and management skills, empower our employees to diversify their skills sets and exposure, and invest in initiatives that promote greater diversity and internationalism in our organisation.

Besides our direct workforce, we are also conscious of the duty of care we owe to our seafarers, who have risked their lives and wellbeing to keep global supply chains stable and cargo moving. To help resolve the crew change crisis keeping seafarers stranded at sea and separated from loved ones, ONE initiated and signed the Neptune Declaration on Seafarer Wellbeing and Crew Change in 2021 alongside 850 fellow signatories across the maritime supply chain.

In the same year, we walked the talk on welfare support by donating £60,000 to The Mission to Seafarers Charity, allowing us to finance a holistic range of initiatives including emergency support and mental health programmes.

Looking ahead to 2022 and beyond, we will continue to innovate and improve upon our fundamentals. Following the launch of our mobile application, we will refocus our efforts on the development and roll-out of the ONE FORCE and e-commerce platforms, offering our customers a comprehensive suite of digital solutions for all their shipping needs. In line with our prevailing environmental philosophy and net zero commitment, we will also double down on our fuel efficiency efforts and lead the way in signalling demand for green fuels in the maritime sector.

I would like to express my sincere gratitude to our employees, customers, shareholders and partners for their unrelenting support throughout these trying times. While materialising zero-emission vessels and fuels at the scale required by the green transition remains a monumental challenge, I am confident that with all hands-on deck, we can work towards a more sustainable and inclusive future.

Sincerely,

Jeremy Nixon

Chief Executive Officer

Visión y Compromiso

 

Bienvenidos a nuestra página RSC,

ONE: VISIÓN Y COMPROMISO

Como eslabón crítico en las cadenas de abastecimiento globales, ONE está comprometida con realizar sus negocios de manera responsable y reconoce en forma más amplia el impacto económico, social y medioambiental de nuestras actividades.

ONE también está comprometida con promover prácticas sostenibles frente a sus proveedores y socios comerciales. La Sostenibilidad es importante para nuestros valiosos clientes y nuestra intención es trabajar estrechamente con ellos para contribuir a reducir los riesgos y mejorar la transparencia de su propia cadena de suministro, entregando mayor valor y un propósito común en el desarrollo de los negocios.

LEYENDA:
SOSTENIBILIDAD EN ONE
Comprometida con el Medio Ambiente
Aporta Confianza y Seguridad
Empodera y Protege a las Personas
Ser un Socio Comercial Responsable

DAMOS LA MAYOR PRIORIDAD A NUESTRAS INICIATIVAS EN SEGURIDAD Y MEDIO AMBIENTE

Trabajamos incansablemente para mejorar nuestros servicios de manera que sean útiles para la sociedad y hacemos todos los esfuerzos para satisfacer las expectativas de nuestros clientes y conservar su confianza.

En todas nuestras actividades comerciales, las iniciativas de seguridad y medio ambiente tienen la máxima prioridad. Además, respetamos los derechos humanos, cumplimos con las leyes y regulaciones, y adherimos a las normas internacionales y su espíritu subyacente. Cumplimos con los más altos estándares éticos para garantizar que nuestras actividades comerciales contribuyan al desarrollo sostenible de la sociedad.

En nuestras actividades comerciales diarias, incluidas aquellas relacionadas con RSC, aplicamos el principio básico que rige nuestro pensamiento, lo que nosotros llamamos el "Credo Empresarial de ONE" y que señalamos a continuación. Alentamos a nuestros socios comerciales a actuar en consecuencia y hemos establecido sistemas internos efectivos para lograrlo.

 

Credo Empresarial de ONE:

  1. Realizar nuestras actividades comerciales de buena fe
  2. Demostrar iniciativas medioambientales y de seguridad
  3. Integrar protección segura superior
  4. Cumplir con las leyes y regulaciones; respetar los derechos humanos
  5. Evitar actividades antisociales
  6. Compartir la información y comunicarla a la sociedad
  7. Realizar actividades que contribuyan a la sociedad
  8. Mantener ambientes de trabajo favorables

Esto es parte integral de la forma en que hacemos negocios en ONE y seguirá siendo una parte esencial de nuestra compañía en el futuro. 

 

Somos ONE y sí podemos.

Commitment to UNGC

ONE SE COMPROMETE CON LOS PRINCIPIOS DEL PACTO GLOBAL DE LAS NACIONES UNIDAS

GCNS_Member_logoDebido a nuestras numerosas actividades comerciales que abarcan 120 países en todo el mundo, ONE se enfrenta inherentemente a materias de ética, derechos humanos, estándares laborales y medioambientales a nivel global, ya sea de manera directa o indirecta. A su vez, para mitigar de manera responsable los impactos de nuestras operaciones en el medio ambiente global, ONE se ha convertido en miembro del Pacto Global Red Singapur (GCNS, por sus siglas en inglés), que es el capítulo local de la red del Pacto Global de las Naciones Unidas (UNGC, por sus siglas en inglés).

Como miembro del Pacto, ONE apoya los Diez Principios del mismo y se ha comprometido a adoptar y a promover prácticas comerciales sostenibles y responsables. Esto significa operar de manera que, como mínimo, se cumplan con las responsabilidades fundamentales en materia de derechos humanos, estándares laborales, medio ambiente y anticorrupción.

Click image to enlarge

LEYENDA:

DERECHOS HUMANOS
ESTÁNDARES LABORALES
MEDIO AMBIENTE
ANTI-CORRUPCIÓN

DERECHOS HUMANOS
Principio 1: las empresas deben apoyar y respetar la protección de los derechos humanos fundamentales, reconocidos internacionalmente.
Principio 2: las empresas deben asegurarse de que no son cómplices de abusos a los derechos humanos.

ESTÁNDARES LABORALES
Principio 3: las empresas deben apoyar la libertad de afiliación y el reconocimiento efectivo del derecho de negociación colectiva.
Principio 4: las empresas deben apoyar la eliminación de todas las formas de trabajo forzoso y obligatorio.
Principio 5: las empresas deben apoyar la abolición efectiva del trabajo infantil.
Principio 6: las empresas deben defender la eliminación de la discriminación en materia de empleo y ocupación.

MEDIO AMBIENTE
Principio 7: las empresas deberán mantener un enfoque preventivo que favorezca los desafíos del medio ambiente.
Principio 8: las empresas deberán fomentar las iniciativas que promuevan una mayor responsabilidad ambiental.
Principio 9: las empresas deberán fomentar el desarrollo y la difusión de las tecnologías respetuosas con el medio ambiente.

ANTI-CORRUPCIÓN
Principio 10: las empresas deben trabajar contra la corrupción en todas sus formas, incluidas la extorsión y el soborno.

OBJETIVOS DE DESARROLLO SOSTENIBLE (ODS)

Los Objetivos de Desarrollo Sostenible son un conjunto de 17 objetivos necesarios de abordar para que todas las naciones se adhieran a ellos, independientemente de su nivel de ingresos, para promover la prosperidad global y la protección del medio ambiente. La iniciativa acentúa la importancia de erradicar la pobreza, percibida como una barrera para el crecimiento económico, y hace hincapié en abordar los problemas sociales y ambientales como los más importantes de todos los temas.

Como miembro corporativo del Pacto Global Red Singapur, ONE se compromete con los ODS incorporando en sus estrategias y operaciones comerciales las mejores prácticas recomendadas.

As a corporate member of Global Compact Network Singapore, ONE commits to the SDGs via the incorporation of the recommended best practices to its business strategies and operations.

 

Green Vision, Mission and Targets

Green Vision, Mission and Targets

 

In April 2022, ONE announced our new Green Strategy. ONE’s Green Strategy sits at the top of our management agenda, as does our commitment to achieve carbon neutrality by 2050, thereby playing an important role in global environmental conservation.

Green Vision

To be a global leader in the realization of environmentally sustainable shipping

Green MISSION

We will achieve carbon net-zero shipping in order to protect our planet via lean and agile best practices and open collaboration

Environmental Target

Emission Targets
Environmental Management System

Environmental Management System (EMS)

 

The environmental management system was first established in 2018 to serve as a the backbone of ONE's environmental protection plan, where all employees were guided and trained. Additional training was also conducted for management team and ISO project team members.

ISO 14001 is an international EMS standard set by the International Organization for Standardization (ISO). Requirements for the EMS are stipulated in ISO 14001.

We have received our ISO14001:2015 certificate on 05 Nov 2018 from ClassNK. The validity of this certificate has been renewed until 17 Oct 2024.

pdf

Click here to download copy (PDF).

Achievements & Partnerships

Achievements & Partnerships

 

Since its establishment in 2018, ONE has clinch several awards and partnerships in her journey towards decarbonisation. We believe in close collaboration and proactive partnerships in order to deliver our sustainability commitments. As such, ONE maintains strong relationships with industry partners, associations, government and business partners.

Certificates & Awards

 

Industry Membership & Partnerships

Preservation/ Biodiversity

Preservation/ Biodiversity

 

(1) Oil Spills Prevention

At ONE we are also prepared for the unexpected. Unplanned events and loss of containment can result in some of the most significant environmental impacts in our industry. To address this risk, our marine safety & quality team developed a Crisis Management Manual that sets out the appropriate response procedures in the event of cargo trouble or maritime accidents such as spills, ship collisions, ship damage, engine trouble, cargo damage and typhoons. In addition, the manual provides clear roles and responsibilities including CEO and reporting procedures when an accident occurs. Our regional managers went through a crisis management training to ensure the emergency preparedness of our organization. Large-scale maritime accident response training will be conducted at least once a year to ensure the effectiveness of the Crisis Management Manual and build capabilities amongst employees, ensuring our staff are equipped to respond to maritime accidents promptly and effectively.

Oil Spill 1

(2) Ballast Water Management

Taking on and discharging ballast water during voyage can provide a pathway for species transfer between different ecosystems. This could result in the release of harmful invasive and non-native algae, plants or animals into new environments. The IMO adopted the Ballast Water Management (BWM) Convention in 2004, with its provisions entering into force from September 2017. The Convention requires ships in international traffic to implement a Ballast Water and Sediments Management Plan, to carry a Ballast Water Record Book, and to apply ballast water management procedures to meet the standards set. Our operating fleet at this stage comprises of more than 200 ships. These ships are chartered from our parent companies and ship owners who are compliant with environmental regulations and committed to reducing their environmental footprint. Our fleet management team will work with ship owners to select the appropriate ballast water treatment system and establish operational guidelines to protect biodiversity during transportation.

(3) Marine Species Protection

Plant-A-Coral, Seed- A-Reef

As part of ONE's effort to conserve the marine biodiversity, we have worked with The Garden City Fund's Plant-A-Coral, Seed-A-Reef programme to support the habitat enhance efforts at Singapore Sister's islands Marine Park through ONE's donation. The main objective is to strengthen our marine biodiversity by providing areas for marine organisms to grow and reef fish to seek refuge. With this donation, ONE want to raise awareness of the exisitng issue on the environment and hope like minded individuals can be more environemntally aware on how we can play a part in preserving our biodiviesity and environment.

Reef enhancement unit 1
Key Initiatives

Key Initiatives

 

We envision ONE to be a global leader in the realisation of environmentally sustainable shipping and green strategy is a top of our management agenda. We have also placed great emphasis in our commitment to achieve carbon neutrality by 2050, as well as global environmental conservation.

Besides our pledge to become carbon neutral, ONE recognises the need to make continuous investment in green assets and technologies while taking appropriate actions to meet our target.

We must all work differently and put sustainability at the heart of our business in order to ensure the long term sustainability of ONE and as such, we have identified seven key initiatives:

Decarbonisation Initiatives

investment 1
Green
Investment
Asset 2 1
Alternative
Fuels
Asset 3 1
Carbon
Management
settings 1
Operational
Efficiency
communities 1
Community
Ecosystem Building

Environmental Initiatives

Asset 1 1
Clean Ship
Recycling
sustainable (1) 1
Active Environmental
Conservation

 

Decarbonisation Initiatives

Decarbonisation Initiatives

 

investment 1
Green
Investment

Green investments are crucial for incremental efficiency increase and innovative technologies to achieve net-zero emissions. You may also be aware of our fleet modifications to enhance fuel performance, such as the attachment of the energy-saving propeller boss cap and modification of the bulbous bow. These are forms of technologies that enhance our efficiency incrementally, alongside frequent maintenance of our existing vessels is necessary to keep them in best conditions.

Beyond these technologies, we are also looking into various forms of green investments such as talents, who have the operational knowledge and expertise, particularly for zero-emission vessels, as well as hardwares, where we will engage in the replacement of the older fleet with new and more fuel-efficient vessels. By 2030, ONE will deploy its first alternative fuel ships which are able to achieve both net zero GHG emissions while increasing vessel capacity simultaneously.

Asset 2 1
Alternative
Fuels

Presently, there is no clear answer to which alternative fuel can help achieve net-zero for the maritime industry and each alternative fuel is in different stages of development and has different characteristics. ONE has conducted several biofuel trials in the past few years and while we recognize the supply constraints for scaling up biofuel usage, biofuels are still useful as a support fuel in specific cases such as pilot fuel for green ammonia and green methanol.

While we do not eliminate any alternative fuels currently, ONE plans to reduce reliance and replace existing conventional fuel vessels by 2050. ONE will thus prioritise R&D and investments for green ammonia, green methanol and green methane related vessels and technologies.

Asset 3 1
Carbon
Management

We have highlighted three main actions for carbon management.

Firstly, we have introduced an internal carbon pricing system on a trial basis since 2021 and we intend to use it continuously as one of the indicators to guide investment decisions.

Secondly, we will develop low-emissions service offerings for our customers using low-carbon fuels. At present, we are also preparing a carbon calculator to measure the emissions from our services to enable our customers to identify their carbon footprint accurately.

Lastly, we are studying green-related technologies such as carbon capture and storage. This will be conducted in tandem with regulatory authorities in each country.

settings 1
Operational
Efficiency

On top of existing methods, such as improving vessel size, vessel speed reduction and the use of inhouse fleet monitoring systems, ONE recognise the importance of improving fuel efficiency through other programs. We have made several efforts to pursue operational efficiency in order to reduce our greenhouse gas emissions and this includes optimising product performance, such as the continuous review of vessel proforma, improving asset portfolio through the modification for safe bunker and loadability such as the use of antifouling paint or Alternative Maritime Power (AMP) retrofit.

Besides new technology and efficiency programs, we will also continue to evaluate and invest in digitalisation tools and initiatives which allows improvement of our operational efficiency and to achieve fuel consumption savings. Existing milestones such as the Digitalisation Strategy Roadmap have commenced since 2020 and we are looking into investing in future technologies to continually improve our operational efficiency and reduce carbon emissions.

communities 1
Community
Ecosystem Building
communities content

 

Environmental Initiatives

Environmental Initiatives

 

Asset 1 1
Clean Ship
Recycling

We believe that ship recycling is critical to ensure sustainable vessel operations from start to end of life. As we plan to own vessels in the near future, we will audit dismantling sites used by third party organisations to minimise the damage and emissions associated with ship breaking and ship recycling. Additionally, this will ensure the recovery of scrap metal, and the reduction of both greenhouse gas emissions and pollution to the environment.

sustainable (1) 1
Active Environmental
conservation

Besides ship recycling, ONE’s new green strategy also places emphasis on environmental conservation. As frequent users of the ocean, we also play the role of a custodian to the ocean. ONE aims to prevent ecological damage and proactively lead initiatives to help regenerate the ecosystem. In order to meet this objective, we plan to participate in ecological conservation programs, such as the conservation of marine life, and ensure zero significant spills for all vessels.

Furthermore, we aim to establish our Environment Fund in 2022 to finance environmental related activities which will support long-term efforts towards material environmental themes and serve as a platform to educate employees and stakeholders on our environment.

Operational efficiency

Operational efficiency

 

Ocean Network express aims to deliver goods safely, timely while priotitising environmental protection and energy conservation. In order to achieve this mission, ONE place great emphasis in reducing our greenhouse gas (GHG) emissions and we have been making progress since our establishment in 2018.

To work towards our targets, we have implemented initiatives aimed at improving our operational and fleet fuel efficiency to reduce energy consumption and CO2 emissions.

In 2020, we made some new progress to improve our fleet fuel efficiency. These include modification of bulbous bow to reduce wave resistance, replacement with high efficiency propellers and attachment of special propeller boss cap. These measures are expected to reduce up to 10% of emission from fuel use per vessel. We will continue to implement these modifications progressively across our fleet.

(1) Improving operational efficiency

Vector
Ensuring optimum scheduling and shorter port stay times to increase trip efficiency
piston 1
Slow steaming where possible
power-plant 1
Use of shore electric power where facilities are available
monitor 1
Monitoring of marine weather for better navigational performance

(2) Enhancing fleet fuel efficiency

maintenance 1
Maintenance of hulls and propellers to reduce fricton casued by fouling
propeller 1
Installed special fins for propellers to improve propulsion efficiency and reduce fuel consumption
settings 1_0
Other technical modifications and maintenance to optimise fleet performance
dashboard 1
Use of in-house fleet performance monitoring system to understand the impact of our efficiency measures and seek continuous improvement
GHG Footprint

GHG Footprint

 

As ONE envisions to be a global leader in the realization of environmentally sustainable shipping, we place great importance in measuring and tracking our environmental footprint to achieve our net-zero GHG emissions target in 2050.

Scope 1

In 2021, ONE has developed an in-house methodology to calculate our environmental footprint. As we only begun operations in 2018, we have estimated a 2008 carbon emissions figure based on our legacy companies' data.

Charts 1

Scope 2

Previously, ONE had only reported Scope 2 emissions at GHQ level and in 2021, we have since expanded its Scope 2 reporting boundary to all offices globally and OPS consumption under an operational control approach to uphold the principles of GHG reporting stated by the GHG Protocol.

Charts 2
Green Highlights

 

Social
Seguridad

SEGURIDAD

 

SISTEMA DE INFORMES DE ACCIDENTES MARINOS (MARS)

ONE implementa el Sistema de Informe de Accidentes Marinos (MARS, por sus siglas en inglés), con el objetivo de procesar los casos de accidentes en forma adecuada y rápida, analizar las tendencias de accidentes y formular medidas de prevención efectivas.

Estamos tomando varias medidas para evitar los accidentes mediante el uso de este sistema que nos permite analizar los detalles y las tendencias de los accidentes y así poder determinar en profundidad la causa raíz de los mismos. Además, al contar con una base de datos con la información de los accidentes, podemos compartirla con nuestra red mundial en forma oportuna y adoptar medidas de seguridad óptimas.

MANEJO DE CRISIS

ONE ha creado una red de respuesta ante emergencias con base en cinco regiones del mundo y en que el rol de Superintendente Marino (MSI, por sus siglas en inglés) lo desempeñan los operadores de buques regionales, cuyo objetivo es estar preparados en caso de accidentes y problemas marítimos que pudieran ocurrir en todo el mundo.

image2

SISTEMA ONE-VQS: SISTEMA DE ESTÁNDAR DE CALIDAD DE LOS BUQUES ONE

La seguridad es y seguirá siendo nuestra máxima prioridad. Nuestra misión es proporcionar un servicio confiable y de calidad a través de la seguridad constante en la operación de nuestros buques y el transporte de la carga.

¿QUÉ ES EL SISTEMA ONE-VQS?

El sistema ONE-VQS es un sistema riguroso de gestión segura de buques autoimpuesto por ONE, con el fin de cumplir mejor sus responsabilidades en materia de seguridad y protección del medio ambiente. El estándar consta de aproximadamente 280 artículos, incluidos tratados internacionales, estándares de calidad internacionales, medidas para evitar la recurrencia de accidentes y requerimientos por parte de los clientes. Las normas se han aplicado a todos los aproximadamente 250 buques actualmente en operación.

image3

LEYENDA:

SEGURIDAD Y CALIDAD MARÍTIMA
SISTEMA DE ESTÁNDAR DE CALIDAD DE LOS BUQUES ONE
BUQUE
COMPAÑÍA QUE REALIZA LAS INSPECCIONES
DUEÑO/GESTOR DE LOS BUQUES

USO DE LOS TIEMPOS DE INACTIVIDAD PARA MEDIR LA SEGURIDAD

Usamos los tiempos en que los buques se encuentran inactivos debido a accidentes u otros problemas, como un medio para medir el grado en que hemos logrado la operación segura del buque. Nuestras operaciones marítimas y terrestres trabajan en conjunto para acercarnos al objetivo de “cero” tiempo de inactividad.

image4

LEYENDA:

Monitoreo del tiempo de inactividad
N° de los Reportes

INSTRUCCIONES PREVIAS AL EMBARQUE

Previo al embarque, los operadores de buques y el departamento de Seguridad y Calidad Marina realizan una sesión informativa para los capitanes de los buques. Esta es la oportunidad en que se les explica las políticas básicas de seguridad de la Compañía y se les entrega por escrito la información e instrucciones específicas más actualizadas establecidas en los manuales de administración de la seguridad y procedimientos relacionados, adoptados por la gerencia de cada compañía. 

image5

SIMULACRO DE ACCIDENTES A GRAN ESCALA

En el desafortunado caso de ocurrir un accidente, una respuesta oportuna y precisa es crucial. Para asegurar tal respuesta, realizamos simulacros de manera regular asumiendo "el peor de los casos que pudiera involucrar a los buques de nuestras operaciones". Este simulacro incluye una capacitación práctica y considera todos los aspectos, desde reunir a un equipo de respuesta temprana a las emergencias, hasta establecer una sede de respuesta a accidentes y establecer sistemas de intercambio de información dentro del mismo, así como establecer sistemas para comunicarse con las partes involucradas en otros países.

POLÍTICA DE NAVEGACIÓN (ACTIVIDAD ANTIPIRATERÍA)

El número de incidentes de piratería frente a las costas de Somalia y el Golfo de Adén se ha mantenido bajo en los últimos años, debido a las medidas defensivas emprendidas por varias fuerzas de distintas naciones, incluida la Fuerza Marítima de Autodefensa de Japón. Sin embargo, la situación podría revertirse fácilmente, si la comunidad internacional debilita sus esfuerzos. Además, las pérdidas relacionadas con la piratería todavía ocurren con frecuencia en el Golfo de Guinea (África occidental) y en el Sudeste Asiático. En consecuencia, las condiciones para la navegación de buques mercantes siguen siendo impredecibles.

Frente a las costas de Somalia y en el Golfo de Adén, nos esforzamos al máximo por obtener protección de la Fuerza Marítima de Autodefensa de Japón y las fuerzas navales de varios países. Como medidas de autodefensa, hacemos todo lo posible para garantizar la seguridad de la tripulación como máxima prioridad. Esto incluye evitar áreas problemáticas, mantener la travesía a altas velocidades, usar boquillas de agua a alta presión, instalar alambre de púas para evitar embarques no autorizados y usar chalecos y cascos a prueba de balas.

CICLO PDCA PARA SEGURIDAD (PLANIFICAR, HACER, VERIFICAR Y ACTUAR)

El departamento de Seguridad y Calidad Marítima publica información de seguridad actualizada para compartir casos de accidentes y buenas prácticas de nuestros buques operativos. Las lecciones aprendidas de los accidentes y las medidas ambientales se notifican a los armadores, a las compañías de gestión naviera y a todos los buques operativos a través del boletín mensual. La información también se comparte con el personal en alta mar y en tierra.

OPERACIONES MARÍTIMAS – MONITOREO DIARIO

El equipo de Operaciones Marítimas Internacionales se reúne diariamente para identificar en forma oportuna los riesgos de navegación y discutir las medidas a adoptar frente a problemas que pudieran estar presentándose. La sede Corporativa de ONE tiene una sala de operaciones que monitorea los buques mediante el seguimiento de su posición y las condiciones climáticas en tiempo real.

image6

CAMPAÑA DE SEGURIDAD

ONE realiza periódicamente campañas de mejora en seguridad para fomentar una cultura corporativa que encarne la seguridad. El personal involucrado en operaciones en tierra y en alta mar intercambia opiniones y profundiza su entendimiento mutuo sobre un tema importante que se determina en función de las prioridades del momento. Durante el período de la campaña, los oficiales ejecutivos y la gerencia que participan en la campaña realizan visitas a los buques para enfatizar la importancia de la seguridad en la navegación y se reúnen con el capitán y la tripulación para analizar qué medidas se pueden tomar a bordo para lograr este objetivo. ONE también crea oportunidades para una mayor discusión con representantes de armadores y compañías de gestión de buques para llevar sus actividades de seguridad al frente de las operaciones de los buques.

image7

 

Quality

QUALITY

 

QUALITY POLICY

At Ocean Network Express (ONE), we create value for our stakeholders and society at large. Our operating vessels, being the frontline of our service, is the key element to achieving this.

We continuously monitor condition of fleet vessels considering both aspects of hardware and software. We then try to improve the conditions together with owners in order to pro-actively prevent accidents or detentions. We also endeavour to ensure that requirements of ONE for saving of bunker and other activities are properly understood and complied by those on board.

We are committed to comply with applicable requirements and continually improve the effectiveness of the Quality Management System.

This is our commitment, and together we shall achieve this.

Established in Nov. 2020

Revised in Mar. 2021

By Chief Executive Officer

COMMITMENT TO MAINTAINING Vessel QUALITY

Safety and Quality are and will remain our utmost priority. 

It is our mission to provide quality and reliable service by incorporating highest standards of safety in the operation of our vessels and the transportation of cargo.

We understand that only with good safety and quality standard of our vessels, can we instil trust in our customers and achieve customer satisfaction.

In April 2018, we established ONE VESSEL QUALITY STANDARD (ONE-VQS) SYSTEM to fulfil this objective.

Vessels chartered by ONE undergo periodic Vessel Quality Standard (VQS) inspections to enable us in monitoring the condition of fleet vessels with respect to both hardware and software. We then try to improve the conditions on board together with owners, so as to meet our requirements. These inspections are carried out by third-party survey companies, in close collaboration with our Marine Safety & Quality department.

We established our Quality Management System (ISO 9001:2015 certified) in 2020. All related personnel have been trained to familiarise with related processes to ensure quality is not compromised. The quality policy is readily made available to all interested parties and such information can be passed down easily so that requirements of the standard are complied with.

QUALITY MANAGEMENT SYSTEM (ISO 9001:2015)

ISO 9001 is an international Quality Management System (QMS) standard set by the International Organization for Standardization (ISO). Requirements for the QMS are stipulated in ISO 9001.

In 2020, the top management decided to adopt a QMS, built upon the basis of our internal vessel quality system, ONE-VQS. The QMS serves to implement our work processes smoothly and systematically, furthermore, strengthen both safety and quality aspects of our fleet.

We have received our ISO 9001:2015 certificate in March 2021 from ClassNK.

OCEAN NETWORK EXPRESS PTE. LTD. E_0

Click here to download copy (PDF).

ONE VESSEL QUALITY STANDARD (ONE-VQS) SYSTEM

ONE has established ONE-VQS, a rigorous, self-imposed safe ship management system, to better discharge our responsibilities with respect to safe navigation, safe cargo operation, protection of environment and achieving customer satisfaction. The standard covers more than 260 items, including international treaties, international quality standards, measures to prevent accidents from recurring, and requirements from customers. ONE-VQS has been applied to all our operational vessels, has been reviewed and continuously improved based on the QMS.

quality
 

 

Recursos Humanos

RECURSOS HUMANOS

 

DERECHOS HUMANOS

Como miembro de Pacto Global Red Singapur, apoyamos los principios universales sobre los derechos humanos y estándares laborales. Nuestro compromiso con los derechos humanos se expresa a través de nuestro Credo y Código de Conducta. Trabajaremos para asegurarnos de no contribuir a las violaciones de los derechos humanos como resultado de nuestras actividades comerciales globales. Como empleador de confianza, también nos aseguraremos de que todos nuestros empleados sean tratados de manera consistente con las leyes y convenciones laborales aplicables.

Trabajaremos para asegurarnos de no contribuir a las violaciones de los derechos humanos como resultado de nuestras actividades comerciales globales.

En 2018, creamos un Comité de Cumplimiento, cuya responsabilidad es garantizar que ONE respete los derechos humanos en todas sus operaciones e integre las consideraciones en materia de derechos humanos en los sistemas de gestión vigentes.

Modern Slavery Statement

OCEAN NETWORK EXPRESS

Modern Slavery Statement

November 2021

 

This statement is made pursuant to Section 54(1), of the Modern Slavery Act 2015 (UK) and constitutes Ocean Network Express Pte. Ltd. and Ocean Network Express (Europe) Ltd's (together as “ONE”) slavery and human trafficking statement for the financial year ending 31 March 2021.

This statement sets out the steps taken by ONE to prevent modern slavery and human trafficking in its business and supply chains.

Our Structure

ONE is a global container shipping business operating worldwide with headquarters in Singapore.

Our policies on countering Modern Day Slavery and human trafficking

‘Modern Day Slavery’ is an umbrella term, which in the context of global supply chains often relates to cases where individuals are subject to human trafficking, forced labour, or debt servitude; where coercion, threats or deception are used to intimidate, penalize or deceive workers, thereby creating situations of involuntary work and exploitation.

ONE Credo and Code of Conduct

We are committed to ensuring that there is no Modern Day Slavery, human trafficking, forced labour or debt servitude in our supply chains nor in any part of our business. Our Credo and Code of Conduct reflects our commitment to act ethically and with integrity in all our business relationships and to implement and enforce effective systems and controls to ensure Modern Day Slavery (as defined above) is not taking place anywhere in our supply chains.

United Nations Global Compact

To be part of a global movement towards conducting business in a responsible and sustainable manner, ONE is a member of Global Compact Network Singapore (GCNS), the local chapter of the United Nations Global Compact (UNGC) network. ONE supports the ten UNGC Principles and has pledged to adopt and promote sustainable and responsible business practices. This means operating in ways that, at a minimum, meet fundamental responsibilities in the areas of human rights, labour, environment and anti-corruption.

ONE is committed to respecting the ten principles, including Principle 4: the elimination of all forms of forced and compulsory labour. ONE’s Code of Conduct Chapter 4 ‘Respect for Human Rights and Diversity of Cultures’ contains ‘Clause 4-4: Prohibiting Forced Labour or Child Labour’, which states ‘ONE does not engage in inhumane acts such as forced labour or child labour and ONE does not conduct trade with business enterprises engaged in such acts.’

Due diligence processes in our supply chain

As part of our initiatives to identify and mitigate risk, we have taken steps to integrate sustainability and compliance into our purchasing processes, by measuring and ensuring compliance with social and environmental standards.

ONE Supply Chain Management Guideline

ONE recognises that to achieve our sustainability and compliance ambitions, we must bring our suppliers and business partners on board. As a business, we purchase products and services from a range of companies. Critical to our operations are terminal operators, inland and coastal transportation companies, ships and container owners, bunker suppliers and IT vendors, without whom our core business activities cannot take place.

To ensure our high standards of sustainability and business conduct are upheld along our supply chain, ONE launched our Supply Chain Management Guideline (the Guideline). The Guideline calls on all ONE's suppliers and business partners to respect human rights, business norms and compliance. Respect of human rights includes -

  • Elimination of forced, bonded or child labour
  • Compliance with labour-related laws and regulations of each country
  • Equal terms of employment and treatment
  • Improvement of working environment concerning safety and health
  • Fair wages treatment

Procurement staff are required to share the Guideline with potential vendors.

Link to Supply Chain Management Guideline

Monitoring and review

ONE has taken steps to ensure that there is no Modern Day Slavery or human trafficking in any part of our business. As this is an ongoing process, the adequacy of these steps is subject to annual review.

Planning & Administration Department in GHQ has responsibility for implementing this statement and providing adequate resources to ensure that Modern Day Slavery is not taking place within ONE's business or its supply chains.

Training

We provide training to ensure that managers in ONE have a thorough knowledge of the ONE Code of Conduct and the Supply Chain Management Guideline and can act accordingly, sharing knowledge of this document and ensure a culture of compliance within their own organisation.

The year 2020-21 saw the development and rollout of bespoke Modern Day Slavery training via our e-learning platform. This training provided to all staff across the organisation with materials and quizzes to re-enforce organisational awareness of the company’s commitment to recognise the risks of Modern Day Slavery in its business and all the pertinent steps ONE is taking to prevent modern slavery and human trafficking in its business and supply chains.

Whistleblowing Program

Employees are encouraged, via our Whistleblowing program to identify and report any potential violations of applicable laws, internal rules and procedures , the ONE Code of Conduct and the Supply Chain Management Guideline. All reports are processed, investigated as applicable, and when justified, appropriate measures are taken.

MODERN SLAVERY STATEMENT REGISTRY

From November 2021 ONE will make this Statement available via the UK Government’s Modern Slavery Statement Registry. The Registry has been designed to make it easier for consumers and investors to search for businesses Modern Slavery Statements.

This statement was approved by the Board of Directors on 23rd November 2021.

Please find the signed statement here: ONE Modern Slavery Statement 2021

CSR Activities

CSR Activities

ONE actively organises and participates in the various CSR activities. Please find below a listing of some recent activities of interest.

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JUNE 2022 - ONE Volunteers with Feed My Starving Children to Reduce Food Insecurity

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MAY 2022 - ONE Tech Stop Vietnam presented gifts and conducted a dental care workshop for disadvantaged children

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APRIL 2022 - ONE UAE Magentians care for Green Planet at Al Zorah Nature Reserve

ONE Donates to Charity Justdiggit on World Water Day

MARCH 2022 - ONE Donates to Charity Justdiggit on World Water Day

ONE India

FEBRUARY 2022 - ONE Supports Frontline Healthcare Workers and Communities' Fights Against the Ongoing Covid Pandemic

ONE EA

JANUARY 2022 - ONE Provided Free Transportation of Educational and Medical Materials to Ivory Coast

Gobierno
Gobierno Corporativo

GOBIERNO CORPORATIVO

 

ESTRUCTURA DEL GOBIERNO CORPORATIVO

ONE nació de la integración de tres compañías navieras de transporte de contenedores: Kawasaki Kisen Kaisha, Ltd., Mitsui O.S.K. Lines, Ltd. y Nippon Yusen Kabushiki Kaisha. El Holding Empresarial de ONE tiene sede en Japón y está a cargo de supervisar el Gobierno de las operaciones de la sede corporativa global de la compañía (GHQ, por sus siglas en inglés), que se encuentra ubicada en Singapur. A través de la GHQ, ONE tiene presencia global y cuenta con oficinas regionales, sucursales, subsidiarias y empresas conjuntas, que abarcan más de 120 países. La GHQ está a cargo de la supervisión del Gobierno y con delegación en las sedes regionales (RHQ, por sus siglas en inglés), que están ubicadas en Hong Kong, Singapur, Londres, Estados Unidos de América y Brasil.

LEYENDA:

HOLDING EMPRESARIAL
Junta de Accionistas
Directorio
Directores Designados
- Miembro del Directorio Supervisor Auditorías
- Auditor Externo
Auditoría Interna

COMPAÑÍA OPERADORA
SEDE CORPORATIVA GLOBAL
Junta de Accionistas
Directorio
Director General (CEO)
Reunión Estrategia Corporativa
Divisiones del GHQ
Auditor Externo
Auditoría Interna

SEDES REGIONALES
Divisiones del RHQ
Oficinas Locales Países

POLÍTICA DE GESTIÓN DE LA CADENA DE SUMINISTRO

Ocean Network Express (ONE) reconoce la importancia de establecer relaciones de confianza y armonía mutua con nuestros socios comerciales, lo cual es esencial para nuestra red comercial. Para lograr un alto nivel de servicio, nuestro objetivo es servir a nuestros clientes con la mayor eficiencia, cumplimiento e integridad. Solicitamos el acuerdo y la observancia de la "Guía de Gestión de la Cadena de Suministro de ONE" para respaldar nuestros esfuerzos en cumplir con el proyecto de responsabilidad social corporativa (RSC) de ONE.

>> Para obtener más información, por favor haga clic aquí.

PRINCIPIOS TRIBUTARIOS

A medida que las leyes y regulaciones tributarias evolucionan y se vuelven más complejas, el riesgo de cometer infracciones involuntarias al cumplimiento aumenta significativamente.

ONE se compromete a garantizar el cumplimiento de las normas locales y a trabajar para lograr la transparencia y revelación de los impuestos.

ONE rechaza la transferencia de ganancias con el fin de evadir impuestos y así minimizar la carga tributaria, y se compromete a ser un contribuyente responsable en todos los países correspondientes. Como punto de partida, nuestro departamento de impuestos llevará a cabo un estudio e investigación para analizar las leyes fiscales locales y las normas que rigen la emisión de informes en los distintos países donde ONE tiene operaciones. Este estudio nos ayudará a prepararnos para emitir nuestros informes en cada país según las exigencias y entregarlos a las autoridades fiscales locales según el proyecto de Erosión de la Base Imponible y Traslado de Ganancias de la OCDE. En abril 2018, desarrollaremos las políticas tributarias globales y un marco de control interno, para respaldar nuestro compromiso de cumplir con las leyes y normas tributarias en cada jurisdicción. ONE, por lo tanto, establecerá formalmente el enfoque que adoptará para llevar a cabo su estrategia de planificación fiscal, sin comprometer la integridad de su gobierno corporativo y su ética fiscal. Los asuntos fiscales serán monitoreados por nuestro departamento de impuestos en nuestra sede corporativa global, que también administra los departamentos de impuestos locales y regionales.

MARCO DE CUMPLIMIENTO

La confiabilidad es uno de los valores fundamentales de ONE y estamos comprometidos con llevar a cabo nuestros negocios de manera confiable. Todos los directores, gerentes y empleados adoptan el “Credo Empresarial y Código de Conducta de ONE”, que incluyen nuestra promesa de trabajar cumpliendo la ley y las normas sociales con absoluta y debida obediencia. 

El Comité de Cumplimiento se reúne dos veces al año para establecer el marco de cumplimiento de ONE y es el motor para robustecer la cultura de cumplimiento del Grupo ONE. El Comité está presidido por el Director de Cumplimiento y asisten Directores, la Alta Gerencia y Jefes de Departamento. El Comité determina las acciones necesarias para establecer, monitorear y mejorar aún más las iniciativas de cumplimiento de ONE. El Comité está diseñado y dirigido para que cada departamento a cargo asuma la responsabilidad de su cumplimiento, incluido el monitoreo del mismo, y trabajar como un solo equipo para abordar los desafíos como organización. 

Establecimos un sistema global de línea directa para detectar en forma temprana los problemas en forma simultánea y así poder recibir el informe de los denunciantes y realizar consultas inmediatamente sobre los diversos asuntos en materia de cumplimiento.

ANTI-SOBORNO Y ANTI-CORRUPCIÓN

Tal como establece la Política de base sobre Anti-Soborno y Anti-Corrupción de ONE, todos los directores y empleados, ya sea directamente o a través de terceros, tienen prohibido participar en cualquier forma de práctica corrupta, incluidos el soborno y la extorsión. 

 

Supply Chain Management

Operational Excellence
Operational Excellence

Operational Excellence

 

Operational excellence is a mindset and way of working that we embrace at ONE.

When we first started operations in 2018 as one of the newest players in the industry, we knew we had to bring our best to the table to successfully compete in the market. This strategy has enabled us to strive for sustainable improvements within our operations and high levels of service quality.

RAISING THE BAR ON SERVICE QUALITY

Innovation and digitalization are critical enablers of operational excellence at ONE. In 2019, we established our Digital Strategy Committee and Digitalization Roadmap, to build our digital capabilities and enhance existing business models and services, with a focus on delivering better customer experience and operational efficiency.

DELIVERING BETTER CUSTOMER EXPERIENCE

We commenced the first stage of our Digitalization Roadmap in December 2020, digitalizing our channels, operations and assets to provide an end-to-end customer experience within a single digital environment from quotation to e-invoice.

We continue to enhance our Customer Relationship Management (CRM) system to provide full visibility of customer information and interactions across global and regional offices for key accounts, in order to improve customer communication and experience. We also started deploying Robotic Process Automation (RPA) for our booking documentation process to improve quality, accuracy and turnaround time. We aim to have 100% of customer bookings done via our digital platform by 2025.

Digitalization Roadmap

MAINTAINING OUR OPERATIONAL EDGE

High levels of customer satisfaction and service quality cannot be met if we do not execute on-time delivery of our customers’ goods. That, in turn, requires us to achieve the best operational efficiency at sea and on land.

One of the initiatives implemented is the ONE Agile Supply Chain Integrated System (OASIS) which is a centralized inventory management system that uses data analytics to forecast container demand and supply from shippers (export) and consignees (import) so we can optimise our container positioning strategy. It has been implemented in 99% of locations in ONE’s depot network, with realized savings on equipment cost and empty container reposition costs.

Another initiative is our Terminal Partnership Program (TPP), launched in 2018 to partner terminal operators to improve productivity and service reliability through close cooperation on scheduling, stowage planning and equipment deployment. It is now expanded to more than 10 terminals including a number of major terminal operators all over the world.

LIVE Chat Case Study

CARGO AND CONTAINER SAFETY

The safe transportation of cargo is fundamental to delivering the highest standards of customer service and enabling a smooth flow of operations. It also protects ship and land crew from unnecessary harm. We ensure safe cargo transportation and operations onboard by enforcing strict safety standards and inculcating safety awareness in our employees and contractors.

ONE’s stringent Vessel Quality Standard (VQS) drives our approach to vessel safety. The VQS ensures high safety standards are maintained on ships, based on requirements for ship safety and quality management systems that are in line with industry standards.

ONE-VQS

To ensure the safe operation of ships, we developed and implemented an Operational Standard to provide guidance to ship crews on how to manage and respond to issues such as cargo damage, heavy weather, accidents and fires, as well as on safe navigation of areas at high-risk of piracy and conflict zones. Issues such as robbery and theft, unauthorized stowaways, and the smuggling of firearms, drugs, and other illegal contraband are also addressed in the Operational Standard.