ONE’s New Communications Channels From June 17, 2024 Bolivia, Paraguay, Costa Rica & ONE Guatemala

ONE Customer,

We are pleased to announce that from June 17th, ONE customers from Bolivia, Paraguay, Costa Rica, and Guatemala will be able to contact ONE through ONE Chat, besides ONE Webform and e-mail.

Please find below more information about ONE’s official communication channels:
 

ONE Chat

The ONE Chat is available on ONE's website, and is quickly and easily accessed by clicking on the bubble chat at the bottom right of the pageONE Chat's benefits include case number assignment to each inquiry for better follow-up, permanent availability during ONE business hours, fast replies to queries, and live chats handled by Customer Care Agents.

ONE Webform

In addition to ONE Chat, you can address your inquiries through the ONE Webform, the contact form is available on the website, in the ‘Contact ONE’ section. 

ONE Webform ensures that your demand will be assertively addressed to the team that will provide most effective support. 

ONE Team’s Email Updates

The contact email domains will be changed from June 17th. Please update your mailing list as follows:

ONE Guatemala: 

ONE Third Party Agents: 

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OCEAN NETWORK EXPRESS (LATIN AMERICA) AGÊNCIA MARÍTIMA LTDA