ONE Customer,
We are pleased to announce the upcoming ABC Islands Service planned to be available from the third week of November 2024 connecting Aruba, Bonaire and Curaçao Islands to ONE’s Services Network.

We would like to inform you of the proactive measures Ocean Network Express (ONE) has implemented to mitigate any potential impact to your cargo in light of the potential disruption to services calling Prince Ruppert and Vancouver, British Columbia started Monday, November 4, 2024, due to the International Longshore and Warehouse Union (ILWU) Local 514 strike notice (port disruption) and British Columbia Maritime Employers Association (BCMEA) coastwide lockout notice.

Ocean Network Express (ONE) would like to inform you of the upcoming implementation of
environmentally compliant surcharges, effective from 2025.

As per our previous customer advisory dated 3rd September 2024, ONE has already started collecting the mandatory additional data elements supplied from customers in the shipping instructions.

Self-Filing Option for House Bill of ladings (HBL) will become available from 4th of December and compulsory from 1st April 2025.

ONE is pleased to announce a value-added service for inland haulage between Bahrain terminal and Bahrain City limits.

We would like to inform you that as of today, October 28th, you can submit your requests directly via the new Cargo Claim Form (Damages and Shortages), enabling streamlined communication with the responsible team, enhancing service efficiency, and delivering increased transparency in each case.

ONE Customer,
We would like to inform you about the current port congestion in Panama, which has been causing delays and may impact your supply chain. As a result of this situation, some vessels from our ONE CX1 service (Caribbean Express 1) will be omitting Cristobal port (PACTB).

ONE customers and partners,
We would like to bring to your attention a recent phishing attempt that targeted one of our customers, resulting in fraudulent financial transactions.

We are pleased to inform you of an enhancement to our East Coast 2 (EC2) service,
following our recent announcement regarding our 2025 East-West product offerings.
The Jacksonville (JAX) port will now be included in our service route.

We are pleased to announce an enhancement to our Pacific North 3 (PN3) service, following our recent announcement regarding our 2025 East-West product offerings. PN3 will now be split into two distinct services, Pacific North 3 (PN3) and Pacific North 4 (PN4).