ONE Customer, Thank you for your continued support and for choosing Ocean Network Express (ONE) to cater to your needs. Kindly note that when there is a need for ONE to provide a team specialist to make a temperature adjustments, Ventilation and Humidity settings of refrigerated equipment with divergence, the following amount is charged: 

We emphasize that ONE is not responsible for temperature settings, ventilation, humidity in the equipment and not even through the information provided in the documentation. 

ONE Customer, We are pleased to announce that, as of July, ONE Brazil's official website will feature a special page on the drought situation in the Manaus region, with up-to-date information on the contingency plan, vessels, connections and warnings. This tab page will be created to provide greater transparency, agility and comfort for our customers.

ONE continues to monitor the situation on the rivers of the Amazon Basin and ONE's Caribbean Service 1 (CX1), which serves Manaus and Vila do Conde, both ports in the northern region of Brazil, remains available to meet your shipping needs.

ONE Customer, We are pleased to announce that from June 17th, ONE customers from Bolivia, Paraguay, Costa Rica, and Guatemala will be able to contact ONE through ONE Chat, besides ONE Webform and e-mail.

With reference to our initial ICS2 advisory published 9th January 2024, this second IC2 advisory serves to inform you about the new mandated cargo and bill of lading (B/L) details introduced with the new EU ICS2 regulation.

ONE Customer,
We would like to inform you about the current situation of import and export cargoes connecting Latin America East Coast transhipped in Singapore.
The Singapore SPA Terminal is facing operations restrictions: berthing limitations and high yard occupancy occurring in low productivity. These situations combined are causing delays on cargo connections to various final origin and destination ports.

Ocean Network Express (ONE) is pleased to announce a service update to the Egypt
Lebanon Turkey service (ELT). This service will continue to offer customers an enhanced
coverage in the European region by offering direct connections from Piraeus and Damietta to
Beirut, Lebanon and Iskenderun, Turkey and will now start to also feature a new direct
connection from Piraeus to Limassol, Cyprus.

Implementation of ETS surcharge with effect from July 1st, 2024

We are delighted to announce the official launch of the ONE WeChat Mini Program. At ONE, our
commitment to enhancing connectivity and providing seamless accessibility is unwavering.
Recognizing the pivotal role WeChat plays in the daily lives of our customers in China, we are proud to
introduce our brand-new Mini Program.

Please note that ONE does not offer investment advice or investment services. Any video with
the ONE name offering investment advice or investment services is fraudulent. We are
working closely with our security team to remove these scam videos.

We would like to inform you that the ONE's Caribbean Express 5 (CX5) will be discontinued within June 2024.