Further to our announcement regarding Suez Canal Incident Status Update on the Website, we would like to inform you that since 19.30hrs local time on March 29, the Suez Canal has re-opened for the passage.

We regret to report that the Suez Canal passage is currently blocked to vessels in both directions due to the vessel ran aground in the Suez Canal at around 8 am local time on March 23. This incident occurred as the container ship proceeded northbound through the waterway from the Red Sea.

Queremos entregar a Uds. una importante información complementando nuestro aviso
previo sobre los Cambios en las Tramitaciones de Servicios Documentales ONE Chile.

Más información en el documento adjunto.

Considering the severe disruptions caused by the protests, port terminals operating close to full capacity, limited availability of road transportation resources as well as internet and banking services being shut, ONE has taken the decision to temporarily suspend the import bookings into Myanmar with immediate effect.

Further to our Customer Advisory dated March 10, 2021, we would like to inform you that ONE APUS has successfully departed Kobe on March 16, 2021, 1300 hrs. Her estimated date to arrive Long Beach remains to be on or around March 30, 2021, without guarantee and subject to change. Though, regarding ONE APUS’s berthing schedule in Long Beach, she is expected to wait for her berth, estimated to be on April 7, 2021, due to the ongoing congestion in San Pedro Bay area, without guarantee and subject to change.

Ocean Network Express (ONE) is pleased to unveil a new addition to our extensive service network connecting Asia and East Africa. The new EAF service will complement our existing Asia-East Africa services (EA1/EA2), and provide a direct service to Kenya and Tanzania, giving customers additional service options and greater flexibility in this growing market.

Further to our Customer Advisory dated February 26, 2021, we would like to inform you that ONE APUS remains targeted to depart Kobe on or around March 15, 2021, which is subject to change and without guarantee. If that can be achieved then the estimated date to arrive Long Beach is on or around March 30, 2021, again without guarantee and subject to change.

ONE Informa – Aplicación pago de fletes a través de Plataforma E Payment

ONE Informa – Aplicación pago de fletes a través de Plataforma E Payment

Estimado Cliente,



Por medio de la presente y con el fin de poder brindar un mejor servicio y una experiencia de calidad, es importante para nosotros comunicarles que, dentro de nuestros servicios de atención por los diversos canales de comunicación, nuestra prioridad es mantener rapidez y agilidad en la atención a las preguntas frecuentes que se reciben por la plataforma Live Chat.



Es por este motivo que a partir del 01.03.2021 todas las preguntas de indicada en el documento, solo se responderán por Chat, para cumplir con nuestro objetivo anterior y facilitar una comunicación más expedita con Uds. nuestros clientes.



Nuestro objetivo es que Uds. aseguren fluidez en sus procesos y mayor productividad en sus negocios, por lo que nuestra fuerza de atención clientes, estará enfocada de forma más eficaz a través del Chat donde serán atendidos sin necesidad de esperas en respuestas.